Most questions are answered below. If you still need a hand, email us — we read every message.
On the sign-in screen, click "Forgot password?" and follow the email link to set a new one.
Check your spam folder and give it a few minutes. Still nothing? Email us and we'll help.
Yes — use "Continue with Google" on the sign-in screen. If you originally signed up with Google, use that button (not email/password).
No. Pro is a one-time purchase that unlocks features for a fixed term — there's no auto-renewal and you won't be charged again.
Up to 40 colleges, the essay tracker, the AI game plan, spreadsheet import, the pipeline board, college news, and the cost estimator.
Refunds are handled per our Terms & Refund Policy. If you believe you were charged in error, email support@admitwizard.com and we'll review it in good faith. Payments are processed securely by Stripe; we never store your card details.
In the app, go to Settings → My Data → Download My Data to export your profile, colleges, and essays as a file.
Settings → Danger Zone → Delete Account. This permanently removes your account and data.
Your data is private to your account, protected by row-level security, and only used to provide the service. We don't sell your personal data.
Go to Settings → Parent Access and send the invite link. Parent accounts are view-only — they can follow your progress but can't change anything, and you can revoke access anytime.
Email support@admitwizard.com with as much detail as you can (what you were doing, what you expected, and what happened). The more context, the faster we can help.